The Staff Break feature helps manage staff availability during working hours. It allows staff members to take breaks while ensuring that the system keeps track of their break time and reasons. This feature must first be configured by the Admin before it becomes available to staff.
1. Configure Break Reasons (Admin Setup)
To enable staff breaks, the admin needs to configure the break reasons.
Go to Admin Panel.
Navigate to Settings.
Open the Break Reasons / Break List section.
Click Add Break Reason.
Here, the admin can define the details of the break:
Break Reason – Example: Lunch Break, Tea Break, Medical Emergency.
Break Duration – Set the time duration for the break.
Example:
Lunch Break – 1 hour
Tea Break – 15 minutes
Approval Required
Yes – Break requires admin approval.
No – Break is automatically approved.
Location – If multiple locations exist, select the location where the break rule will apply.
Once saved, the break reason will appear in the Break List.
2. Staff Break Requests
Admins can monitor and manage staff break requests.
Go to Settings → Staff Break Requests.
Here you can see:
Staff name
Break reason
Comment added by staff
Break start time
Break end time
Request date
Approval status (Auto-approved or Pending)
If the break requires approval, the admin can approve or reject the request from this section.
3. Enable Break Option on the Call Screen
To allow staff to take breaks from the call panel:
Go to Call Screen Settings.
Enable Break Button option.
Once enabled, the Break button will appear on the Call Screen.
4. How Staff Take a Break
When the break option is enabled, staff can request a break directly from the call screen.
Click the Break button on the call panel.
Select the Break Type from the list configured by the admin.
Add a Comment if required.
Click OK.
After submitting:
The screen will be locked while the break is active.
The break time will be tracked by the system.
If the staff member returns earlier, they can click Continue to resume work.
Once the break duration ends, the system will automatically unlock the screen and allow the staff member to continue serving tickets.
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