Reports and analytics play a critical role in understanding the complete flow of queue and appointment operations in Qwaiting. They provide detailed insights into when tickets are generated, served, and closed, who handled them, and how long each step took. These insights help businesses monitor performance, identify bottlenecks, and make informed operational decisions.
1.1 ACCESSING REPORTS IN QWAITING
To access reports:
Log in to the Qwaiting Admin Dashboard
Navigate to Admin Panel
Click on All Reports
The Reports section offers a wide range of detailed and customizable reports categorized by departments, staff, walk-ins, appointments, and system activity.
1.2 TYPES OF REPORTS AVAILABLE
1. Department Reports
Department reports provide insights into queue activity across different departments.
Queue Report (Monthly Report)
Displays queue volume, ticket status, and average waiting time across departments.Statistical Report
Provides visual and statistical analysis of operational data to identify trends and patterns.
2. Staff Reports
These reports focus on staff activity and performance.
Activity Logs
A chronological record of system and user actions, useful for audits and tracking changes.Revenue Report
Offers financial performance insights and revenue analytics where paid services are enabled.
3. Walk-In Reports
Designed to track walk-in interactions and communications.
SMS Transaction Report
Shows details such as date, recipient number, channel used, message type, and delivery status.
4. Appointment Reports
Appointment reports provide a complete overview of booking activity, including:
Total appointments booked
Checked-in appointments
Pending appointments
Canceled appointments
These reports help monitor appointment efficiency and customer attendance.
5. Email Logs
Email logs allow administrators to:
Track emails sent on specific dates
View recipient details
Identify the event or trigger for each email
Check delivery status
This is useful for monitoring notification performance and communication reliability.
6. Staff Break Request Reports
Track and manage staff break requests, approvals, and schedules to ensure smooth operations without service disruptions.
7. Service & Sub-Service Reports
Service Report
Provides detailed performance analysis of services, helping identify demand trends.Sub-Service Report
Breaks down usage and effectiveness of sub-services under main service categories.
8. Overview & Performance Reports
Overview Per Day
Daily summary of queue activity and service performance.Overview Per Time Period
Analyze queues and services over custom date ranges.Task Performance Report
Measures individual staff productivity and task completion metrics.
9. Feedback & Rating Reports
Feedback Report
Displays customer feedback analytics over selected date ranges.Staff Rating Summary
Provides performance ratings and customer satisfaction scores for staff members.
10. Counter & Call Reports
Counter Service Call Report
Tracks how many tokens were called and served per counter within a selected time period.
11. Dynamic Reports
Dynamic reports allow administrators to create custom reports based on specific business requirements, combining multiple data points into a single view.
Why Reports & Analytics Matter
Qwaiting’s reporting system helps businesses:
Analyze customer flow and wait times
Measure staff productivity and accountability
Identify peak hours and service demand
Improve resource planning
Enhance overall customer experience
With its comprehensive Reports and Analytics module, Qwaiting empowers businesses to gain full visibility into their operations. From queue performance and staff efficiency to customer feedback and communication logs, these reports enable data-driven decisions that improve service quality, efficiency, and customer satisfaction.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com