7.1 STAFF IN QWAITING
In Qwaiting, staff refers to the people who handle customer flow, manage tokens, and provide services at various touchpoints like counters, service desks, or departments. Each staff member can be assigned to a specific role or counter, helping streamline the customer journey.
Who is Considered Staff?
Staff can include:
● Receptionists
● Service agents
● Doctors
● Bank tellers
● Front desk personnel
● Customer support representatives
Anyone who interacts with the queue system to serve, call, or complete tokens is considered staff.
7.2 BENEFITS OF MANAGING STAFF IN QWAITING
● Smooth Operations: Assigning staff to specific counters ensures faster and more organized service delivery.
● Access Control: Roles (Admin, Manager, Staff) allow you to give the right level of access to each team member.
● Efficient Token Handling: Staff can call, serve, and complete tokens directly from their dashboard.
● Performance Tracking: Admins can monitor staff productivity and service time through reports.
Better Customer Experience: With clearly assigned staff, queues move faster and customers are served more efficiently.
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