The Service Report helps you analyze queue performance based on the service categories defined in your Qwaiting system. It provides clear visibility into how each service is performing and where improvements may be needed.
5.5 HOW THE SERVICE REPORT WORKS
Select the service category you want to review.
Choose the type of ticket data you want to analyze, including:
Missed – Tickets where customers did not show up.
Closed – Services that were successfully completed.
Canceled – Services canceled by staff or customers.
Pending – Tickets still waiting to be served.
In Progress – Tickets currently being handled.
Insights Provided
The report displays each ticket status as a percentage of the total tickets within the selected service category. This makes it easy to:
Identify where most tickets are ending up (e.g., high cancellations or missed tickets).
Compare service completion rates across different categories.
Detect bottlenecks caused by high pending or in-progress volumes.
Why This Report Matters
By using the Service Report, businesses can:
Evaluate service efficiency at a category level.
Identify operational issues early.
Optimize staffing and service workflows.
Improve overall customer experience.
This report is especially useful for organizations with multiple services or departments that want data-driven insights into performance.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com