The Counter Served Call Report provides detailed insights into how many tickets were served or called at each counter over a selected date and time range. This report helps administrators evaluate counter performance, staff workload, and service distribution throughout the day.
12.1 WHAT THIS REPORT SHOWS
The report displays service activity broken down by:
Counter name
Service type (e.g., Doctor Consultation, Laboratory, Pharmacy, Billing & Insurance)
Shift-wise data, such as:
Morning shift
Afternoon shift
For each counter and service, you can view:
Number of tickets served or called
Performance comparison across shifts
Service-wise workload distribution
This structured view makes it easy to identify which counters and services handle the most visitors and during which time slots.
Filters Available
You can customize the report using the following filters:
Date range
Created From
Created Until
Shift timings
Morning shift time range
Afternoon shift time range
Counter selection
Search and filter specific counters
These filters allow you to analyze performance for specific days, shifts, or counters.
Export Options
The Counter Served Call Report can be exported for offline review or sharing:
Export as CSV
Export as PDF
This makes it easy to share reports with management or use them for audits and performance reviews.
12.2 HOW TO VIEW THE COUNTER SERVED CALL REPORT
Log in to the Qwaiting Admin Dashboard.
Go to All Reports.
Select Counter Served Call Report.
Apply date, shift, or counter filters as needed.
View or export the report.
12.3 WHY THIS REPORT IS IMPORTANT
The Counter Served Call Report helps you:
Monitor counter-level performance
Identify high-traffic counters and services
Balance workload across counters and shifts
Improve staffing and counter allocation
Support data-driven operational decisions
This report is especially useful for hospitals, banks, government offices, and customer service centers where multiple counters and services operate simultaneously.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com