The Staff Performance Report provides a detailed overview of each staff member’s service activity, helping managers evaluate productivity, efficiency, and workload distribution.
8.1 WHAT THE REPORT SHOWS
Number of visitors served by each staff member.
Category-wise service breakdown, showing which services, each staff member handled most frequently.
Total serving time, representing the cumulative time spent actively assisting visitors.
These insights help identify high-performing team members and highlight areas where additional training or support may be required.
8.2 HOW TO VIEW THE REPORT
Log in to the Qwaiting Admin Dashboard.
Navigate to the Reports section.
Select Staff Performance Report from the list.
Why This Report Is Useful
The Staff Performance Report helps managers:
Evaluate staff workload and performance trends.
Improve resource allocation and scheduling.
Maintain consistent service quality.
This report brings staff productivity and service insights together in one easy-to-review view.
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