A staff member is anyone responsible for managing queues and serving customers. This may include:
● Receptionists
● Doctors
● Service agents
● Tellers or support executives
Staff members log in to Qwaiting and handle tokens based on their assigned role and permissions.
8.1 HOW TO ADD STAFF
Log in to the Qwaiting Admin Dashboard.
Navigate to Staff > Add Staff.
Fill in the required details:
Full Name
Username (used for login)
Email ID
Password
Mobile Number (optional)
2. Select the appropriate Role:
Admin: Full access to all system settings and reports.
Manager: Can manage services, counters, and view reports.
Staff: Can call, serve, and complete tokens only.
3. (Optional) Assign the Counter or Area the staff member will manage.
4.Click Save.
Once added, the staff member can log in using the assigned credentials and access features based on their role.
8.2 WHY ADD STAFF IN QWAITING?
Adding staff allows you to:
● Assign specific staff members to specific counters or services.
● Control system access using roles and permissions.
● Track which staff member served each token.
● Monitor staff workload and performance through reports.
● Improve overall service efficiency and accountability.
By configuring staff correctly, businesses can ensure structured service delivery, efficient queue handling, and improved customer experience. Proper setup also enables accurate reporting and better operational control.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com