COUNTERS IN QWAITING
Counters in Qwaiting represent physical service points or locations where customers are attended to. These can be desks, booths, rooms, windows, or service stations essentially, any place where a staff member provides service to a customer.
Examples of Counters by Industry:
Hospital - Room 101, Lab Counter, OPD Desk
Bank - Counter 1, Cash Deposit Window, Loan Desk
Clinic - Reception, Doctor's Chamber, Billing
Government Office - Counter A, Token Desk, Inquiry Window
Purpose of Counters:
Help organize where each customer is served
Allow token routing to specific service points
Enable staff to be assigned to particular counters
Display counter information on the Display Screen for customers to follow
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