What Is a Counter in Qwaiting?
A counter represents a service point where customers are attended to by staff. This can be:
● A physical desk or service window
● A consultation room or office
● Any designated location where a service is provided
Counters help route customers correctly and ensure smooth service flow.
6.1 HOW TO SET UP COUNTERS
Log in to the Qwaiting Admin Dashboard.
Navigate to Counters from the menu.
Click Add Counter.
Enter the Counter Name.
5. Select or assign the Location.
6. Click Save.
Once created, counters can be assigned to staff and linked to services.
By configuring counters, businesses can ensure structured service delivery, efficient queue handling, and improved customer experience. Proper setup also enables accurate reporting and better operational control.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com