3.1 WALK-IN REPORTS
Walk-in reports help businesses monitor customer communications and track walk-in interactions efficiently.
SMS Report
The SMS report provides detailed information about all SMS notifications sent to customers. It displays:
Date and time each message was sent
Message content
Recipient details (such as customer name or phone number)
This report is useful for verifying message delivery, ensuring communication accuracy, and auditing customer notifications.
3.2 APPOINTMENTS REPORT
The appointments report offers a complete overview of all appointment-related activity. It includes:
Total number of bookings
Appointment statuses (completed, pending, and canceled)
Number of cancellations and no-shows
These insights help businesses evaluate appointment efficiency, reduce missed visits, and optimize scheduling for better customer experience.
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