Acronyms in Qwaiting are used as short identifiers for services and are often displayed as ticket prefixes. Configuring how these acronyms are generated helps maintain consistency and clarity, especially when working with multiple service levels.
Why Set Acronyms Based on Service Level?
When your service structure includes multiple levels (such as main services and sub-services), you can control whether the acronym is derived from:
The main service (Level 1), or
The selected service level (e.g., Level 2 or Level 3)
This ensures that ticket prefixes reflect the correct service hierarchy and are easy to understand.
Steps to Configure Acronym Settings
Log in to your Qwaiting Admin Panel
Navigate to Settings → Service Levels
Locate the Acronym Settings section
Choose how acronyms should be generated:
Based on Level 1 (Main Service)
Based on Selected Service Level (Sub-Service or deeper levels)
Save your changes
Example
Main Service: Doctor Consultation (Acronym: DC)
Sub-Service: Cardiology
If set to Level 1:
Ticket prefix will be: DC
If set to Selected Service Level:
Ticket prefix will reflect the selected level (e.g., Cardiology-based acronym)
Result
Ensures consistent ticket naming
Improves service identification
Helps staff quickly understand the type of service from the ticket
Configuring acronyms based on service levels makes your queue system more structured and easier to manage.
Watch How to Set Acronyms Based on Service Level
Watch the video below to see the step-by-step process in action.