Qwaiting’s Virtual Meeting feature allows businesses to serve customers via secure video calls, eliminating the need for physical walk-ins. Customers can book an appointment or join a virtual queue online, receive a link, and connect with staff at their scheduled time — all from the comfort of their home or office.
Key Highlights:
Face-to-Face, Anywhere: Provide the same personal interaction without the travel.
Zero Physical Waiting: Customers join from a device, not a waiting room.
Easy Scheduling & Joining: Book, get a link, connect — it’s that simple.
Better Resource Management: Serve both in-person and remote customers efficiently.
This solution is ideal for consultations, support, sales meetings, and any service that benefits from direct interaction but doesn’t require physical presence.
How to Set Up Virtual Meeting in Qwaiting
1️⃣ Go to Manage Form Input
In the Qwaiting dashboard, open Manage Form Input.
2️⃣ Add a Select Field
Create a new Select field and add the following options exactly as listed:
In Person
Virtual
Note: Only these inputs will work for the virtual flow, so add carefully without any spelling mistakes or spacing.
3️⃣ Save & Apply
Save the changes so the system can identify the customer’s selection and trigger the correct process.
In person: Normal in-person queue.
Virtual: Sends a secure video call link to the customer.
4️⃣ Test the Flow
Book a test entry for each option to ensure the correct process is triggered.
How Users Can Generate a Virtual Queue
1️⃣ Scan the QR Code
The visitor scans the service QR code using their mobile device.
2️⃣ Choose Service & Meeting Type
From the booking form, select the required service.
In the Select field, choose Virtual instead of In Person.
3️⃣ Submit Details
Enter name, contact number, and any other required fields, then submit.
4️⃣ Get Virtual Queue Ticket
The system generates a mobile ticket showing their position in the virtual queue.
5️⃣ Wait for Staff to Call the Queue
When it’s their turn, the visitor will:
See a “Join Meeting” button appear on their mobile ticket OR
Receive a meeting link notification via SMS/Email.
6️⃣ Join the Video Call
Click the button or link to connect with staff instantly — no app download required.
A Join Call button appears (as shown in the screenshot)
Live Virtual Meeting – Customer & Staff View
Customer Screen
Once their queue is called, the Join Call button appears on their mobile ticket.
When they tap it, a live video call screen opens (as shown in the screenshot).
Customers can see the staff, themselves in a small preview, and use call controls (mic, camera, end call).
Staff Screen
Staff sees the customer in the main video area and themselves in a small preview.
From the Qwaiting call screen, staff can manage the session using options like:
Next – Move to the next customer in the queue.
Transfer – Send the call to another staff member.
Close – End the current meeting.
Skip / Recall – Manage missed or delayed calls.
