The Move Back button allows staff to send a ticket back to the previous stage or queue in the call flow. You can control whether this option is visible on the call screen.
Steps to Enable / Disable:
1. Log in to the Admin Panel.
2. Go to Settings → Call Screen Settings.
3. Locate the option “Enable Move Back Button” (or a similar toggle).
4. Toggle the option:
o Enable → The Move Back button will appear on the call screen for staff to move tickets back in the queue.
o Disable → The Move Back button will be hidden from the call screen.
5. Click Save to apply your changes.
Notes:
· Enabling the Move Back button provides flexibility in managing ticket flow.
· Disabling prevents accidental movement of tickets and maintains queue order.
If you want, I can create a combined quick guide for all call screen buttons like Cancel, Move Back, Skip, and Hold for easy reference. Do you want me to do that?