The Start / Close button allows staff to begin or end a service counter session. You can control whether this button is visible on the call screen to manage counter operations effectively.
Steps to Enable / Disable
1. Log in to the Admin Panel.
2. Navigate to Settings → Call Screen Settings.
3. Locate the option “Show buttons start and close”.
4. You will see three options:
o Hide Start and Close Button – The button will not be visible on the call screen.
o Show Start and Close Button – Both buttons will be visible to staff.
o Show Close Button Only – Only the Close button will be visible.
5. Select the desired option and save the settings.
This setting helps control how staff manage the start and end of their counter sessions, ensuring smooth workflow on the call screen.