If staff do not want sound notifications when a new ticket is added to the queue or when the next token is called, you can easily turn off the sound from the settings.
Method 1: Disable Sound from Call Screen Settings
Open the Call Panel / Call Screen
Click on the Adjust/Settings icon
Look for the Sound option
Toggle or disable the sound
Method 2: Disable Sound from Site Settings (If Option Not Visible)
Sometimes the sound option may not appear in the main settings.
1.Click on the Adjust/Settings icon
2.Go to Site Settings
3.Find the Sound option
4.Disable the sound from there
Result
No sound will be played when:
A new ticket is added to the queue
The next token is called