Service levels help organize services into different layers, making it easier for customers to navigate and select the correct option.
To configure service levels, go to Settings → Service Levels in the admin panel.
1. Acronyms
The first option available is Acronyms. When creating a service, you can assign an acronym to it. For example, the service Doctor Consultation may have the acronym DC.
However, when sub-services are involved, the system allows you to decide how the acronym should be generated. You can choose whether the acronym should be based on:
Level 1 (Main Service), or
The selected service level (such as Level 2 or Level 3).
This setting determines how the ticket prefix will appear when a customer selects a service or sub-service.
2. Define Level Labels
The next option is Define Level Labels.
Service levels can be renamed depending on how you want to structure your services. Instead of using generic names such as Level 1, Level 2, and Level 3, you can customize them to match your workflow.
For example:
Level 1: Service
Level 2: Sub-Service
Level 3: Sub-Sub-Service
You can also name them differently, such as:
Stage 1
Stage 2
Stage 3
These labels help make the service hierarchy easier to understand when managing services from the admin panel.
3. Taglines
The Taglines feature allows you to add guidance text that appears on the customer-facing screens, such as kiosks or mobile interfaces.
Taglines help customers understand what action they need to take on each page.
Tagline 1 – Displayed on the first page where the list of services appears.
Example: “Please select a service.”
Tagline 2 – Displayed on the second page when customers choose a sub-service.
Example: “Choose the department for your consultation.”
Tagline 3 – Used when there are sub-sub-services.
A common tagline can be added to guide customers when selecting further service options.
4. Multi-Language Support
If multiple languages are configured in the system, you can also translate the taglines into those languages. This ensures that customers using kiosks or mobile devices can view instructions in their preferred language.
The Service Level Settings allow administrators to:
Define how service acronyms are generated
Customize service level labels
Add helpful taglines for customer screens
Provide multilingual guidance for users
These settings make it easier to structure services clearly and improve the overall customer experience when generating tickets.
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